Voice AI Agent platform purpose-built for large-scale BFSI and enterprise operations - delivering compliant, auditable, real-world intelligence from every conversation.
FPT Backed
70+ AI & Data Science specialists · 15 years average experience
Deployed at leading banks & insurers across APAC
Conversations processed daily
Automation rate on compliance monitoring
Voice interaction coverage - no sampling, no gaps
Automation rate in customer support
Reduction in Average Handling Time (AHT) per agent call
Reduction in After-Call Work time (ACW)
OUR STORY
NamiTech was born from a belief that the world's most important conversations - the ones that build trust, settle disputes, close deals, and protect people - deserve the most intelligent listening. We built the technology to make that possible, and we built it the hard way: without shortcuts, without noise, and with the discipline that only comes from respecting what is at stake.
We build on a world-class technical foundation - Noise suppression, Speech recognition, Voice Biometrics & Generative AI - with the same engineering ambition that defines the global frontier. Our research is grounded in published benchmarks and validated against the leading platforms in the world.
We build on a world-class technical foundation - Noise suppression, Speech recognition, Voice Biometrics & Generative AI - with the same engineering ambition that defines the global frontier. Our research is grounded in published benchmarks and validated against the leading platforms in the world.
Every deployment is built to be precise, auditable, and trustworthy. Omotenashi is the Japanese principle of attentive, anticipatory service and it shapes how we design our products, support our clients, and measure our work.
NamiTech's platform is trusted by global enterprises across BFSI, energy and contact-center operations throughout Asia-Pacific, including Prudential, Manulife and Chubb Life to name a few. With representative offices in five countries across the region, we work alongside our clients from first conversation through implementation and ongoing support, wherever they operate. Some of our most valued clients have gone further still: having experienced the fit and quality of NamiTech's platform first-hand, they've become strategic partners and resellers in their own markets - Toho Gas, BELLSYSTEM24, Hokkoku Bank, Hitachi Systems, and Impact Holdings, for example, have evolved from customer to strategic partner to NamiTech's distributor for the Japan market.
We are building the platform that turns every enterprise voice interaction into structured, auditable, actionable intelligence. Proven across Asia-Pacific. Built for the world.
Read our story
Lam Nguyen
Founder & CEO
Co-founder & CEO, FPT Software
Chairman, FPT Japan
Former Head of AI Applications, VinAI Research
Terrence Ting
Board Member
Former Managing Director, Goldman Sachs
Board Member at MoMo, Finhay and Galaxy Education
Khai Hoan Nguyen
Board Member
COO & CFO, FPT Software
CEO, FPT America
Trang Do
Co-founder, NamiTech Japan CRO
Leading global business growth and strategic partner development
Proven experience in market expansion across APAC and European markets
Thien Tran
Vietnam & APAC CRO
Former Country Manager, Perfios Vietnam
B2B growth leader driving digital transformation and AI adoption across APAC. Expert in GTM execution, strategic partnerships, and enterprise business development.
WHAT WE BUILD
From raw audio to compliance intelligence, NamiTech operates as a single, integrated Voice AI stack. Seven products, each best-in-class on its own, designed to work together so that enterprise teams can deploy what they need today, and scale into what they will need tomorrow.
CrystalSound
Speech Enhancement
The audio foundation for the entire Voice AI stack.
Real-time noise reduction that outperforms market leading solutions in independent testing
Echo cancellation, dereverberation, full-band 48 kHz clarity
Deploys at the edge, in the cloud, or embedded in your apps
VoiceDNA
Voice Biometrics
Identity, verified in seconds. Fraud, blocked before it happens.
Enrolment in under 10 seconds; real-time verification with >99% accuracy
Deepfake and synthetic-voice detection built in
Proven in eKYC and anti-fraud workflows for Vietnamese BFSI
NamiGen AI Agent
Conversational Voice AI
An AI agent that actually closes the conversation.
Five live use cases: Smart IVR, Customer Support, Telesales, Outbound Collection, FAQ / IT Helpdesk
LLM-powered, fine-tuned for regulated BFSI workflows
NamiSense Contact Center Suite
Conversation Intelligence
Every call analysed. No sampling. No gaps.
Five modules: Agent Assist, Agent Scoring, Multilingual, NamiSense Insight, FAQ Generation
100% call coverage with audit-ready scoring
Deployed at VietinBank-scale workloads (12K–20K conversations/day)
NamiSense Anywhere
In-Branch Conversation Intelligence
Conversation Intelligence that works beyond the call centre.
Consultation scoring at the branch, the counter, the showroom floor
Compliance monitoring and NamiSense Insight for in-person interactions
Built for Retail, Banking branches, and AI Counter use cases
NamiKAN
AI Compliance for Japan BFSI
Compliance intelligence, designed in Japan, for Japan.
Consultation QC and regulatory monitoring purpose-built for the Japanese market
Japanese-first language model and workflow design
VoiceGate
Compliance Recording for Insurance
The audit trail regulators expect - automated.
Script-based recording with keyword validation against Circular 67/2023/TT-BTC
111,945 minutes/month in production at Bao Viet Life
Full audit trail - every conversation, every consent, every flag
WHY NAMITECH
Five proprietary AI technologies, each engineered for the real acoustic conditions and regulated workflows of enterprise deployments across Vietnam, Japan and others in APAC. No third-party model dependency. No black boxes. Every layer owned, every decision traceable - the foundations an enterprise buyer needs to deploy voice AI in production with confidence.
Built on NamiTech's proprietary speech enhancement technology, it transforms messy, real-world audio into clean, AI-ready speech - stripping away noise, echo, and distortion in real time while preserving the natural character of every voice. From meetings and contact centers to next-generation voice AI agents, CrystalSound delivers a clearer signal that sharpens understanding and stronger downstream AI performance. And because processing happens on-device, sensitive audio never leaves the customer's secure environment.
The standards that define NamiTech-grade:
Explainable & Auditable AI Framework: every model decision traceable, every model version logged, every call replayable
Flexible deployment: cloud-native on Google Cloud, Microsoft Azure and AWS - as well as on-premises and hybrid options for enterprises and public sector organisations where data sovereignty or security policy requires it
Security & compliance: ISO/IEC 27001 certified; third-party penetration testing on selected products; SOC 2 Type II and FIDO Alliance (for VoiceDNA) certification in progress
70+ enterprise AI & data science specialists, from research to production engineering, average 15 years of experience
Service held to Omotenashi standard: anticipatory, wholehearted partnership from pilot to scale, and long after go-live
PROOF
Real deployments. Audited results. Enterprise-scale impact. The numbers below come from live production environments — not pilots, not demos, not projections.
Japan Enterprise
BFSI
Others
Enterprise clients across banking, insurance, retail and energy
Conversations processed daily
Automation rate on compliance monitoring
Voice interaction coverage - no sampling, no gaps
NamiSense Contact Center SuiteThe journey
From customer, to strategic partner, to nationwide distributor of NamiTech across Japan (from 2026).
The outcome
The journey
A worldwide systems integrator (since 2006) chose NamiTech's Voice AI then made it the centerpiece of its offering (reseller partnership from 5/2024).
The outcome
VoiceGateThe challenge
Monitor compliance across tens of thousands of insurance consultations every month, manually impossible, regulatorily required.
The outcome
The journey
Modernise contact center operations across KYC, QA, customer engagement and 24/7 self-service without compromising on accuracy or compliance.
The outcome
CUSTOMER TESTIMONIALS
Trust is earned in production. After the numbers, here are the voices - BFSI, energy and contact-center leaders who deployed NamiTech's Voice AI at enterprise scale, and stayed.
We are very happy to work closely with NamiTech in the Japan market. NamiTech offers even better accuracy than the market-leading solutions in Japan, which is well-known for its high-quality Japanese transcription and strong market share. NamiTech's solution is currently utilized in major call centers, integrated seamlessly with third-party software. Our customers have given us very positive feedback on how accurately it recognizes Japanese speech.
Mr. Hiroshi Shibayama
CEO, Communication Business Avenue (CBA)
Advanced technologies from NamiSense such as real time call transcription, sentiment analysis and post-call workload reduction represent a clear vision of the future of contact centers. NamiTech's solutions have now become an indispensable part of our digital transformation efforts.
Mr. Tadashi Yotsuya
Managing Executive Officer, Executive General Manager of Innovation Promotion Division, President of TOHO GAS Information System CO,.LTD
Managing and reviewing call data has become much simpler with VoiceGate. The system provides easy access to detailed records of each customer's interaction, which helps us ensure compliance with regulatory standards and maintain high-quality service. This capability is invaluable for training and quality assurance purposes, as it offers insights into how we can continuously improve our delivery service.
Mr. Amit Chopra
CIO, Manulife Vietnam
Implementing VoiceGate has helped Bao Viet Life strictly adhere to the special regulations of the Insurance Business Law. This has been the key factor allowing us to run our business smoothly and continuously while remaining fully compliant with the law.
Mr. Trịnh Minh Hoàng
Deputy Head of Operations Management, Bao Viet Life
CONTACT US
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