NamiTech
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Turn Voice into Enterprise Intelligence

Voice AI Agent platform purpose-built for large-scale BFSI and enterprise operations - delivering compliant, auditable, real-world intelligence from every conversation.

  • FPT Backed

  • 70+ AI & Data Science specialists · 15 years average experience

  • Deployed at leading banks & insurers across APAC

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1M ++

Conversations processed daily

95%

Automation rate on compliance monitoring

100%

Voice interaction coverage - no sampling, no gaps

>30%

Automation rate in customer support

~12%

Reduction in Average Handling Time (AHT) per agent call

~50%

Reduction in After-Call Work time (ACW)

OUR STORY

Built where Silicon Valley excellence, Japanese standard and a proven global track record meet.

NamiTech was born from a belief that the world's most important conversations - the ones that build trust, settle disputes, close deals, and protect people - deserve the most intelligent listening. We built the technology to make that possible, and we built it the hard way: without shortcuts, without noise, and with the discipline that only comes from respecting what is at stake.

We build on a world-class technical foundation - Noise suppression, Speech recognition, Voice Biometrics & Generative AI - with the same engineering ambition that defines the global frontier. Our research is grounded in published benchmarks and validated against the leading platforms in the world.

We are building the platform that turns every enterprise voice interaction into structured, auditable, actionable intelligence. Proven across Asia-Pacific. Built for the world.

Read our story

Leadership & Technology Experts

  • Lam Nguyen

    Founder & CEO

    • Co-founder & CEO, FPT Software

    • Chairman, FPT Japan

    • Former Head of AI Applications, VinAI Research

  • Terrence Ting

    Board Member

    • Former Managing Director, Goldman Sachs

    • Board Member at MoMo, Finhay and Galaxy Education

  • Khai Hoan Nguyen

    Board Member

    • COO & CFO, FPT Software

    • CEO, FPT America

  • Trang Do

    Co-founder, NamiTech Japan CRO

    • Leading global business growth and strategic partner development

    • Proven experience in market expansion across APAC and European markets

  • Thien Tran

    Vietnam & APAC CRO

    • Former Country Manager, Perfios Vietnam

    • B2B growth leader driving digital transformation and AI adoption across APAC. Expert in GTM execution, strategic partnerships, and enterprise business development.

Investor:

WHAT WE BUILD

One platform. Every voice problem, instantly solved.

From raw audio to compliance intelligence, NamiTech operates as a single, integrated Voice AI stack. Seven products, each best-in-class on its own, designed to work together so that enterprise teams can deploy what they need today, and scale into what they will need tomorrow.

CrystalSound

Speech Enhancement

The audio foundation for the entire Voice AI stack.

  • Real-time noise reduction that outperforms market leading solutions in independent testing

  • Echo cancellation, dereverberation, full-band 48 kHz clarity

  • Deploys at the edge, in the cloud, or embedded in your apps

VoiceDNA

Voice Biometrics

Identity, verified in seconds. Fraud, blocked before it happens.

  • Enrolment in under 10 seconds; real-time verification with >99% accuracy

  • Deepfake and synthetic-voice detection built in

  • Proven in eKYC and anti-fraud workflows for Vietnamese BFSI

NamiGen AI Agent

Conversational Voice AI

An AI agent that actually closes the conversation.

  • Five live use cases: Smart IVR, Customer Support, Telesales, Outbound Collection, FAQ / IT Helpdesk

  • LLM-powered, fine-tuned for regulated BFSI workflows

NamiSense Contact Center Suite

Conversation Intelligence

Every call analysed. No sampling. No gaps.

  • Five modules: Agent Assist, Agent Scoring, Multilingual, NamiSense Insight, FAQ Generation

  • 100% call coverage with audit-ready scoring

  • Deployed at VietinBank-scale workloads (12K–20K conversations/day)

NamiSense Anywhere

In-Branch Conversation Intelligence

Conversation Intelligence that works beyond the call centre.

  • Consultation scoring at the branch, the counter, the showroom floor

  • Compliance monitoring and NamiSense Insight for in-person interactions

  • Built for Retail, Banking branches, and AI Counter use cases

NamiKAN

AI Compliance for Japan BFSI

Compliance intelligence, designed in Japan, for Japan.

  • Consultation QC and regulatory monitoring purpose-built for the Japanese market

  • Japanese-first language model and workflow design

VoiceGate

Compliance Recording for Insurance

The audit trail regulators expect - automated.

  • Script-based recording with keyword validation against Circular 67/2023/TT-BTC

  • 111,945 minutes/month in production at Bao Viet Life

  • Full audit trail - every conversation, every consent, every flag

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WHY NAMITECH

Enterprise-grade. Audit-ready. Built to scale.

Five proprietary AI technologies, each engineered for the real acoustic conditions and regulated workflows of enterprise deployments across Vietnam, Japan and others in APAC. No third-party model dependency. No black boxes. Every layer owned, every decision traceable - the foundations an enterprise buyer needs to deploy voice AI in production with confidence.

Built on NamiTech's proprietary speech enhancement technology, it transforms messy, real-world audio into clean, AI-ready speech - stripping away noise, echo, and distortion in real time while preserving the natural character of every voice. From meetings and contact centers to next-generation voice AI agents, CrystalSound delivers a clearer signal that sharpens understanding and stronger downstream AI performance. And because processing happens on-device, sensitive audio never leaves the customer's secure environment.

The standards that define NamiTech-grade:

  • Explainable & Auditable AI Framework: every model decision traceable, every model version logged, every call replayable

  • Flexible deployment: cloud-native on Google Cloud, Microsoft Azure and AWS - as well as on-premises and hybrid options for enterprises and public sector organisations where data sovereignty or security policy requires it

  • Security & compliance: ISO/IEC 27001 certified; third-party penetration testing on selected products; SOC 2 Type II and FIDO Alliance (for VoiceDNA) certification in progress

  • 70+ enterprise AI & data science specialists, from research to production engineering, average 15 years of experience

  • Service held to Omotenashi standard: anticipatory, wholehearted partnership from pilot to scale, and long after go-live

See the technology deep-dive

PROOF

Trusted by BFSI leaders across APAC.

Real deployments. Audited results. Enterprise-scale impact. The numbers below come from live production environments — not pilots, not demos, not projections.

Japan Enterprise

BFSI

Others

50+

Enterprise clients across banking, insurance, retail and energy

1,000,000 ++

Conversations processed daily

95%

Automation rate on compliance monitoring

100%

Voice interaction coverage - no sampling, no gaps

CASE STUDY

See all customer stories
CBA (Communication Business Avenue), Japan
Systems IntegratorReseller Partner

The journey

A worldwide systems integrator (since 2006) chose NamiTech's Voice AI then made it the centerpiece of its offering (reseller partnership from 5/2024).

The outcome

  • Judged to outperform market-leading ASR engine
  • NamiTech voice AI deployed in major call centers, integrated with third-party software
  • Independent, expert validation of Japanese ASR quality
  • A repeatable model for global market expansion via a trusted integrator
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Bao Viet Life Insurance
InsuranceReseller PartnerVoiceGate

The challenge

Monitor compliance across tens of thousands of insurance consultations every month, manually impossible, regulatorily required.

The outcome

  • >250,000conversation minutes audited / month
  • NamiTech voice AI deployed in major call centers, integrated with third-party software
  • Independent, expert validation of Japanese ASR quality
  • A repeatable model for global market expansion via a trusted integrator
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VietinBank
Banking5 AI Solutions in Production

The journey

Modernise contact center operations across KYC, QA, customer engagement and 24/7 self-service without compromising on accuracy or compliance.

The outcome

  • Five AI solutions live: VoiceBot · VoiceDNA · Chatbot · Agent Assist · Virtual QC
  • Trilingual AI VoiceBot (Vietnamese / English / Japanese), 24/7, live since 5/2/2026
  • 100%QA coverage - every call analysed by AI Virtual QC
  • Powered VietinBank's win - "Best Digital CX Center Vietnam 2025"
  • 12,000 - 20,000conversations / day
Read full story

CUSTOMER TESTIMONIALS

What enterprise leaders say about NamiTech.

Trust is earned in production. After the numbers, here are the voices - BFSI, energy and contact-center leaders who deployed NamiTech's Voice AI at enterprise scale, and stayed.

We are very happy to work closely with NamiTech in the Japan market. NamiTech offers even better accuracy than the market-leading solutions in Japan, which is well-known for its high-quality Japanese transcription and strong market share. NamiTech's solution is currently utilized in major call centers, integrated seamlessly with third-party software. Our customers have given us very positive feedback on how accurately it recognizes Japanese speech.

Mr. Hiroshi Shibayama

CEO, Communication Business Avenue (CBA)

Managing and reviewing call data has become much simpler with VoiceGate. The system provides easy access to detailed records of each customer's interaction, which helps us ensure compliance with regulatory standards and maintain high-quality service. This capability is invaluable for training and quality assurance purposes, as it offers insights into how we can continuously improve our delivery service.

Mr. Amit Chopra

CIO, Manulife Vietnam

Implementing VoiceGate has helped Bao Viet Life strictly adhere to the special regulations of the Insurance Business Law. This has been the key factor allowing us to run our business smoothly and continuously while remaining fully compliant with the law.

Mr. Trịnh Minh Hoàng

Deputy Head of Operations Management, Bao Viet Life

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Let's make your voice an asset.

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