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Crystal Sound
VoiceDNA
NamiSense
NamiSense give us the bird's-eye view of service quality and customer satisfaction based on analytics of each and every calls, contrast to what we had before with a small sample size check. Our Quality Assusrance can now focus on important calls that NamiSense labelled, which also give us a deep analysis and details view of important issues and insights.
- Vũ Thị Thuỳ Dương, Director of cusomter service callcenter, TPBank
CrystalSound is a simple but robust tool essential for customer service center like us. With CrystalSound, we increase not only customer satisfaction but employee productivity also.
- Mr Nguyễn Công Toản, Customer Service Manager, FPT Telecom
NamiSense give us the bird's-eye view of service quality and customer satisfaction based on analytics of each and every calls, contrast to what we had before with a small sample size check. Our Quality Assusrance can now focus on important calls that NamiSense labelled, which also give us a deep analysis and details view of important issues and insights.
- Vũ Thị Thuỳ Dương, Director of cusomter service callcenter, TPBank
CrystalSound is a simple but robust tool essential for customer service center like us. With CrystalSound, we increase not only customer satisfaction but employee productivity also.
- Mr Nguyễn Công Toản, Customer Service Manager, FPT Telecom