Voice AI for Insurance
Increase policy issuance rates, ensure every consultation is compliant, and build lasting customer trust across every advisory touchpoint.
The opportunity
Insurance relies on trust established conversation by conversation, between the advisor and the customer, and between the insurer and the regulator. Insurance regulations in Vietnam require that every product consultation be recorded, validated, and retained as auditable evidence. At the same time, the volume of consultations across advisor networks, bancassurance channels, and contact centres makes manual compliance processes impossible to sustain at scale.
Explore NamiGen AI AgentAutomatically answer policy queries, and support customers 24/7 across multiple channels.
Draw on approved product documentation, policy terms, and business rules managed by your team.
Transfer to specialist advisors with full conversation context for complex consultations.
Case Reference
Bao Viet Nhan Tho
- 120.000+consultation minutes recorded monthly
- 95%of QA review automated
Also Relevant For These Use Cases
Explore other use cases where NamiTech's solutions can deliver a meaningful difference for your business.
See how NamiTech keeps every insurance consultation compliant and builds customer trust.
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